Last updated: October 2026
Upmarket Renovations ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you send an enquiry through our website we collect the details you provide: your name, email address, phone number, the service you're interested in and your message. We also record basic information about how you found our website (for example, whether you came from a Google search, an online ad or one of our flyers) and the date and time of your enquiry.
If you call, email or message us directly, we collect the details you choose to share.
How we use it
- To respond to your enquiry, arrange a site visit and prepare a quote.
- To carry out and manage any work you engage us for.
- To understand which of our marketing is working, so we can improve it.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Who we share it with
We use trusted service providers to run our website and handle enquiries on our behalf, including website hosting, email delivery and our marketing provider who manages the website and enquiry system. These providers may store information on servers outside Australia. They are only permitted to use your information to provide services to us.
We may also disclose information where required by law.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.
Access and correction
You can ask to access or correct the personal information we hold about you, or ask a question or make a complaint about how we handle it, by contacting us:
Email: admin@upmarketrenovations.com.au
Phone: 0494 715 808
Post: PO Box 903, Gungahlin ACT 2912
We'll respond within a reasonable time. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.